Returns & Exchanges

HOW CAN I RETURN OR EXCHANGE A PURCHASE?

Please to start your FREE return or exchange. You will need your order ID and shipping zip code. The order ID can be found on the order confirmation email or packing slip placed inside the shipping box. If you cannot locate your order ID, please contact customer service at .

You will be given the option to drop off your return at a Staples location or UPS store. We will provide you with a QR code or pre-paid printable return label. If your address is eligible, we also provide an option for home pick-up by pick-up partner for a $7 service fee.

If you choose an exchange, your new item will ship immediately. If you choose a refund, you will receive a gift card or credit to your original form of payment 3-5 business days after carrier scan.

Return policy

Items should be returned new, unused and with the garment tags still attached. We only accept returns for products purchased at vineyard vines stores or through the vineyard vines website. Underwear and swimwear should be tried on over underwear. Swimwear returns will only be accepted with the hygienic liner intact. Personalized items cannot be returned or exchanged. Original shipping charges are not eligible for refund on orders that were shipped correctly.

Returns made for products over one year old may be accepted at the discretion of vineyard vines.

Online and Retail Store Purchases:

Proof of purchase can be established with a receipt or if we can find your transaction in your vineyard vines account.

Items purchased at Mashpee, MA; Morrisville, NC; and Arlington, VA can only be returned or exchanged at these purchase locations.

Full-price items with proof of purchase:

Within 60 days of purchase: Full refund or merchandise credit
After 60 days of purchase: Merchandise credit of purchase value
After 90 days of purchase: Merchandise credit of last retail value

Sale items with proof of purchase:

Within 30 days of purchase: Full refund or merchandise credit
After 30 days of purchase: Merchandise credit of purchase value
After 60 days of purchase: Merchandise credit of last retail value
Items purchased during the 40% off Whale of a Sale are final sale

Without proof of purchase, returns will be processed and the customer will be issued merchandise credit of last retail value.

Final Sale Items:

All Whale of a Sale 40% off, Clearance, Outlet, Final Sale and Customized Items are not eligible for return, exchange, refund or credit.

Items purchased with cash in store:

Items purchased with cash at a retail store location and returned to our online fulfillment center with original receipt or packing slip will be refunded to a gift card. Retail locations will refund the purchase in the original form of payment.

Outlet

Merchandise purchased at vineyard vines outlet locations may be eligible for return, exchange, refund or merchandise credit within 30 days of purchase.

Merchandise must be returned in its original condition.

Returns must be accompanied by the original receipt.

All Clearance or Final Sale Items are not eligible for return, exchange, refund or credit.

Merchandise purchased at an outlet store cannot be returned to a retail store or to our online fulfillment center.

Whalehouse and Sample Sales

Merchandise purchased at a Whalehouse or Sample Sale is FINAL SALE. Returns or exchanges are not accepted.

Most locations accept returns of online orders (with the exception of Mashpee, MA, Birmingham, AL, Memphis and Nashville, TN, and any outlet locations)

Faulty Items

Items are classified as faulty if they are not of standard quality or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty or accepted for return.

Purchase Information

When returning your item(s), providing your receipt or order number helps us to locate your purchase. If you return your items without a receipt, we will need additional information to help you with your return. Please note this may add additional time for us to process your return. To return items in stores, you must present a receipt.

Gift Returns

We would be more than happy to help you return your gift. Returns with Gift Receipt are eligible for return, exchange, refund or merchandise credit.

Online Exchanges

Please follow the steps in the to order an exchange. If the item you would like as an exchange is not available, please place a new order online and return your original purchase.

Frequent Return Activity

We offer a generous return policy for our customers. However, customers returning items repeatedly or in bulk may be refused at our discretion.

International Returns Policy

Borderfree allows us to deliver our items to our international customers. When returning an international order you will be credited by Borderfree in the same currency and using the same exchange rate as your original tender. Returns must be made within 90 days of purchase.

All European Union customers have a right to back out of a purchase within 7 days of completing the transaction (e.g. placing the order on the website). If a European Union customer cancels their order during this 7-day period, Borderfree will reimburse the customer for the cost of the product(s) AND any extra fees (i.e. shipping) paid by the customer to receive the item. Borderfree can, however, charge the customer for cost of shipping goods back to Borderfree. Reimbursement by Borderfree will be within 30 days.

vineyard vines reserves the right to review and modify this return policy from time to time at its discretion.

Exchange policy

Please use our returns portal to process an exchange. We will send your exchange item out immediately after you submit the request.

We also offer the option for you to give us a call at to process an exchange. In this case, you will be charged for the merchandise on its way to you (shipping is on us, of course), and you’ll be credited for your original purchase as soon as we receive your return.

How long will my return/exchange take to be processed?

If you choose an exchange using the, your new item will ship immediately. If you choose a refund, you will receive a gift card or credit to your original form of payment 3-5 business days after carrier scan.

International Returns Policy

Can I exchange a Gift Card?

All sales of Gift Cards are final and are not eligible for exchanges.

Price adjustments

vineyard vines will honor a one-time price adjustment within 10 days of your order’s shipment date.

Purchases made with any type of offer/promotion are not eligible for price adjustment, that includes but not limited to Flash Sales, Friends & Family and Whale of a Sale.

To receive a price adjustment, please contact one of our Customer Care representatives at or email: email. Be sure to have your order number handy (this is found on your packing slip or in your order confirmation email.)

Prices and promotions in our stores may vary.